Terms & Conditions

FOR MARQUEES AND DECORATIONS (‘EVENT’)

1 Laid out are the terms and conditions to which we bestow and manage the event as outlined in your event proposal.

  • Please ensure all terms and conditions are read through accordingly before confirming given consent.

  • These terms state who we are, how we will provide the event to you, either parti’s right to change and end the contract, what to do may a problem arise and any other specific information.

2 We are Bigtop Décor Limited registered in England and Wales.

2.1 Contact us through our Office: 0121 448 1410 | Décor: 07823 772 325 | Marquees: 07990 852 917 | Email: info@bigtopdecor.com | Website: www.bigtopdecor.com 

You may also choose to visit our Showroom: 141 Hockley Hill, Birmingham, England, B18 5AN

2.2 If we need to contact you, this will be via telephone/email you provided to us.

3. Upon confirming your event you will receive this contract through email. You will then need to sign the contract and scan/post back to Big Top. 

4. Your right to changes.

4.1 Please contact us with any changes to your event with immediate effect. Dependent on guarantee we reserve the right to let you know about any changes to the price of the event/marquee or anything else which may occur because of the required change. We will ask you to confirm if you wish to go ahead before proceeding with any changes. 

4.2 Bigtop Décor Limited reserve the right to reclaim any costs from you if we have already sustained costs in relation to the event because of such change.

5. Our right to changes 

5.1 We may make minor changes to the event including but not limited to; technical adjustments, changes that may need reviewing due to law and regulatory requirements, catering for needs/obligations stipulated by the venue. 

5.1.2 Should such a change occur by the venue to be deemed in our rational opinion outside of a minor change, we will notify you in the first instance.  

5.1.3 May such a circumstance be the case, you can contact us to cancel the contract before any changes take effect. You will receive a refund for any monies paid for services not received (outside of clause 4.2) deducting any non-refundable deposits paid towards the event. 

6. It is our duty to set up the event on the event date itself or prior dependent on specific venue availability, with deconstruction due to take place after the event. 

6.1 We do not provide any on-site team members while the event is taking place. 

6.2 We are not responsible for delays outside of our control. This includes but is not limited to fire, explosion, storm, flood, natural disasters, subsidence, epidemic or pandemic. Whereby an event is to happen outside of our control we shall notify you in the first instance. We will endeavour to take steps to minimise the effect of the delay.

6.2 In relation with clause 6.3, should Covid-19 interfere with or delay the performance of our commitment to you, we will:

  • Agree an alternative date with the exact same services.

  • Agree on an alternative date and alternative services.

Should you want to cancel due to Covid-19 or government restrictions enforced by Covid 19, you will be entitled to a refund of deposit minus 10%. This does not apply may you choose the option of an alternative date and services.

6.2.1 For any other delays outside of our control we will:

  • Agree on a future date for your event. 

  • If this is not achievable, we can offer you a credit note to be used against a future booking.

6.2.2 Should these delays extend for more than 12 weeks and you have not accepted clause 6.2.1, you may terminate the contract giving written notice to us. Please be aware all non-refundable booking fees will be retained. 

6.3 We advise you to acquire insurance cover should the risk of any cancellation of your booking.

6.4 We will require information off you to organise the event such as decoration requirements, room layout plans, staging requirements (including sizing), total number of guests and colour schemes.

6.5 A deposit payment is required to confirm the booking within 7 days. 

6.6 The remaining payment will be due 28 days prior to the event. If we have no correspondence, we as a company can cancel the event.

6.6.1 We will notify you before cancelling or suspending our services.

6.7 All equipment is to be strictly used at the event only and shall remain Big Top Marquees and Decorations property.

6.8 You are responsible for the risk of loss, theft, damage or deconstruction during the event and any further period to which the equipment is in your possession. 

6.8.1 You are liable to pay for damages of equipment which may hinder a future event.

7. Written notification is required from the Client if this contract is to be cancelled to our email info@bigtopdecor.com. All work carried out by the Company through the duration of this Contract will be payable in full.

7.1 Any contracts entered with suppliers through the duration of this Contract will be fulfilled per the terms of those agreements.

7.2 Cancellations within FOUR WEEKS of the function date will require FULL PAYMENT as per invoice.

7.2.1 Cancellations made prior to SIX WEEKS of the function date will require 60% of the total amount.

7.2.2 Cancellation made prior to EIGHT WEEKS of the function date will require 50% of the total amount as per your deposit.

7.3 We will return any refund that may be due to you by the method you used for payment. We will ensure to make any refunds due to you as soon as possible. 

8 We can cancel your contract if:

  • 8.1 You do not make payment of the deposit within 7 days of the event proposal.

  • 8.2 You do not make the remaining payment within the 28 days.

  • 8.3 If any payments made to third parties are unable to be recovered, you must compensate us if you break the contract. Should these charges exceed your advance payments and non-refundable deposit we have the right to charge you. 

9 We reserve the right to charge additional fees dependent on additional requirements and duration of services. 

10 Should the rate of VAT change between your order date and the date you wish to use our services we will adjust the rate of VAT unless full payment of services was made prior to the change of VAT. 

11 Should there be any change in price from ourselves or third parties we will notify you in the first instinct. 

12 Payments are accepted through bank transfer.

12.1 The final payment may differ due to any changes made to the event. 

13 We are responsible for the loss and damage caused by us. This is subject but not limited to the result of our negligence to use acceptable care and expertise. This does not include incidents that is outside of our control or did not see the likelihood of it taking place. 

14 This includes liability for death or personal injury caused by our negligence. 

15 In terms of GDPR, we will use your personal information to contact you for event purposes only, supply the services and event to you and to process the payment. 

15.1 Should those third parties require your personal information this will only be passed on in accordance with the relation to your event where the law either obliges or permits us to do so.

16 In accordance with 6.9 and 6.9.1 you are responsible for damage caused by yourself or your guests. Should such behaviour or disorderly misconduct interfere with the event we may at our option terminate the event. 

17 To ensure our services are delivered we request for table plans to be sent no later than 12 weeks prior to your event. Any delay gives us the right to adjust any floor plan or layout as we see appropriate. In addition, we are not held accountable for any accidents or injuries sustained as a result. 

18 If staging is provided by the venue, you must ensure communication with such third party is correctly set up and constructed for the event. Unless provided by us we are not liable for any loss or damage. 

19 While we may provide a proposal on specific event packages, please ensure measurements are of an accurate and appropriate fit for that venue. 

20 When the marquee has been erected and all exits or opening agreed, this should not be altered or tempered with in any way as this may render the structure unsafe.

20.1 It is expected that if flooring is ordered the ground will be suitably flat to accommodate the type of floor used.

20.1.1 The company cannot be held responsible for any uneven finish to the floor caused by pitting or bumps on the surface beneath, the hirer should arrange to level surfaces as much as possible prior to marquee erection.

20.1.2 If the marquee build is delayed or cancelled due to the site being ill prepared this may result in loss of the booking deposit and the Company cannot be held liable. 

20.1.3 Grass surfaces must be cut short and all debris including fouling by dogs must be removed prior to the build. 

20.2 No pyro- technics are allowed to be used unless authorised by our marquee specialist.

20.2.1 Fireworks, confetti cannons and explosive devices are not to be used by the DJ or any other persons within the equipment supplied. The hirer is responsible for any damage caused by the guests of any third party/person that they have hired to provide services on their behalf.

20.2.1 No cooking is allowed within the marquees unless authorised by management.

21 We reserve all rights to advertise on the date of the event. 

22 This contract is between either party and no other person shall have the right to enforce these terms. 

23 We reserve the right to modify and revise these terms and conditions, given written notice to you. 

These terms are governed by English law.